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Comcast Xfinity outage affects scattered subscribers across the US

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Headshot of Trey Paul
Trey Paul Senior Editor
Trey Paul is a CNET senior editor covering broadband. His 20+ years of experience as a writer and editor include time at the broadband marketplace Allconnect, as well as working with clients like Yahoo!, Google, The New York Times and Choice Hotels. An avid movie fan, Trey's career includes being a film and TV critic while pursuing a degree in New York.
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  • Master's degree in Cinema Studies from NYU and interviews with Conan O'Brien, Stan Lee and some of his biggest Star Trek childhood idols
Trey Paul
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Xfinity customers in several states found themselves unplugged from their services on Tuesday.

 Ry Crist/CNET

Xfinity customers in Chicago, San Francisco, New York, Philadelphia and other areas on Tuesday were hit with outages to their internet and phone services. While it didn't appear to be a complete outage for all Comcast Xfinity customers, the issue was widespread enough that Downdetector showed outages ranging from Indiana to south Florida.

By around noon ET, things were getting back to normal, according to Comcast, which blamed a "network issue" as the cause of the problems.

"We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause," the spokesperson said. 

Earlier in the morning, the company had posted on Twitter, saying that "some customers are experiencing intermittent service interruptions."

Some Comcast Xfinity customers on the West Coast experienced outages starting around 10 p.m. PT Monday, according to the San Francisco Chronicle. Others in various parts of the country weren't affected until Tuesday morning.